Our packages
Simple. Dignified. Dependable.
Affordable, fundamental funeral protection for families who want the essentials handled properly.
Pricing configured in POL263
Digital service with standard customer support.
More care. More choice. More comfort.
A more comprehensive funeral experience with room to personalise the details that matter.
Pricing configured in POL263
Priority customer support.
Elevated care for an exceptional farewell.
Premium services and an enhanced funeral experience, coordinated with close attention to detail.
Pricing configured in POL263
Dedicated Funeral Care support.
Your funeral. Your vision. Our fulfilment.
For families with highly personalised requirements — designed around your wishes, coordinated end to end.
Pricing configured in POL263
Highly personalised, end-to-end funeral coordination.
Compare
Included ✓ · Available as an add-on + · Not available —
Core funeral cover
Ceremony & venue
Personalisation & memorial
Media & memories
Hospitality
Family support
Travel & diaspora
Support & coordination
| EssentialSimple. Dignified. Dependable. | ClassicMore care. More choice. More comfort. | PrestigeElevated care for an exceptional farewell. | BespokeYour funeral. Your vision. Our fulfilment. | |
|---|---|---|---|---|
| Core funeral cover | ||||
| Funeral cover for your covered family | Included | Included | Included | Included |
| Coffin or casketTier and range vary by package | Included | Included | Included | Included |
| Hearse and family transport | Included | Included | Included | Included |
| Burial arrangement coordination | Included | Included | Included | Included |
| Grave preparation | Available as add-on | Included | Included | Included |
| Ceremony & venue | ||||
| Basic ceremony support | Included | Included | Included | Included |
| Tents, chairs and PA system | Available as add-on | Available as add-on | Included | Included |
| Décor, floral arrangements and candles | Available as add-on | Available as add-on | Included | Included |
| Floodlights and extended setup | Available as add-on | Available as add-on | Available as add-on | Included |
| Personalisation & memorial | ||||
| Funeral programmes and memorial collateral | Available as add-on | Available as add-on | Included | Included |
| Personalised items (coffin lace, blankets, banners) | Available as add-on | Available as add-on | Available as add-on | Included |
| Custom-made caskets and grave markers | Not available | Available as add-on | Available as add-on | Included |
| Fully bespoke funeral design | Not available | Not available | Not available | Included |
| Media & memories | ||||
| Professional photography | Available as add-on | Available as add-on | Included | Included |
| Professional videography | Available as add-on | Available as add-on | Available as add-on | Included |
| Funeral livestreaming | Available as add-on | Available as add-on | Included | Included |
| Memorial video and digital tribute | Available as add-on | Available as add-on | Available as add-on | Included |
| Hospitality | ||||
| Graveside refreshments | Available as add-on | Available as add-on | Included | Included |
| Family catering package | Available as add-on | Available as add-on | Available as add-on | Included |
| Family support | ||||
| Online grief support | Available as add-on | Included | Included | Included |
| Free will-writing serviceAssistance with will preparation; not a substitute for legal advice | Included | Included | Included | Included |
| Post-funeral support | Available as add-on | Available as add-on | Included | Included |
| Travel & diaspora | ||||
| SMS and digital communication throughout | Included | Included | Included | Included |
| Manage your policy online | Included | Included | Included | Included |
| Individual travelling pack | Available as add-on | Available as add-on | Included | Included |
| Family travelling pack | Available as add-on | Available as add-on | Available as add-on | Included |
| Funeral attendance and travel assistance | Available as add-on | Available as add-on | Available as add-on | Included |
| Support & coordination | ||||
| Customer support level | Included | Included | Included | Included |
| Dedicated Funeral Care consultant | Not available | Available as add-on | Included | Included |
| Personalised funeral coordination | Not available | Not available | Available as add-on | Included |
Included IncludedAvailable as add-on Available as an add-onNot available Not available
This matrix reflects the intended package structure. Final inclusions, limits and terms are configured in POL263 and confirmed by DFS.
Human support
The difference between our packages is the level of service and choice — never the value of a person's life. Someone choosing Essential is treated with the same respect as someone choosing Bespoke.
Essential
Digital service with standard support. Every family matters.
Classic
Priority customer support.
Prestige
A dedicated Funeral Care consultant.
Bespoke
Highly personalised, end-to-end coordination.
Answer a few questions and we'll recommend a starting point — or talk it through with a Funeral Care Consultant.
